Complaints and disputes about marine transportation

Issues we can help with

Coasting trade applications

The Agency is responsible for determining if Canadian ships are suitable and available to operate commercial services in Canadian waters, and in the case of the transportation of passengers, whether an identical or similar adequate marine service is offered. These services may otherwise be provided by foreign or non-duty paid ships upon request by a resident of Canada.

For more information, see: 

Pilotage fees

The Agency can determine whether tariffs proposed by pilotage authorities are fair, reasonable and in the public interest.

For more information, see section 33 of the Pilotage Act

Port authority fees

The Agency can determine whether tariffs proposed by pilotage authorities are fair, reasonable and in the public interest.

For more information, see section 33 of the Pilotage Act

Problems related to a disability or health issue

We can help with complaints that are related to a person's disability and:

  • ferries that operate between provinces or territories or between Canada and the United States; and
  • their stations or terminals located in Canada

You can submit an accessibility complaint.

St. Lawrence Seaway Management Corporation fees

The Agency can determine whether fees fixed by the St. Lawrence Seaway Management Corporation are unjustly discriminatory.

For more information, see subsection 94(2) of the Canada Marine Act.

Federal Bridge Corporation Ltd. fees (Champlain and Jacques Cartier bridges)

The Agency can determine whether fees fixed by the Federal Bridge Corporation Ltd. are unjustly discriminatory.

For more information, see subsection 5(4) of The Jacques-Cartier and Champlain Bridges Inc. Regulations.

Seaway International Bridge Corporation Ltd. fees

The Agency can determine whether fees fixed by the Seaway International Bridge Corporation Ltd. are unjustly discriminatory.

For more information, see subsection 5(4) of The Seaway International Bridge Corporation Ltd. Regulations.

Movement of goods by water for northern marine resupply

A shipper that is moving goods to a municipality with a northern resupply marine carrier can settle a dispute about rates or conditions of service.

For more information, see part IV, section 159 of the Canada Transportation Act.

Unreasonable price increases or reductions of service by a shipping conference

The Agency can determine if there have been unreasonable price increases or reductions of service by a shipping conference (an association of ocean carriers).

For more information, see the sections 13 and 16 of the Shipping Conferences Exemption Act, 1987.


Dispute resolution services

You could use a quick and relatively informal process to resolve your dispute:

Or you could use a more formal process:

See the overview and FAQs to for a comparison of the dispute resolution options. If you're not sure about which option to choose, you can contact us anytime to see how we can help.

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